Refund policy

Last updated October 2026

This Refund policy applies to orders placed with Crown Fish Bar. We want you to be happy with your food.

If something is wrong with your order

If an item is missing, incorrect, or not of the quality you should expect, bring it back to the shop or call 0115 837 6441 within 2 hours of collection or delivery. We will offer a replacement or a refund.

Orders we cannot fulfil

If we cancel an order, for example because an item is unavailable or the shop cannot deliver to you, you will be refunded in full.

Changing or cancelling an order

Our food is freshly prepared to order and is perishable, so once preparation has started an order cannot be cancelled or changed for a refund. To change or cancel an order, call us straight away on 0115 837 6441.

How refunds are paid

Refunds for card payments go back to the card used, and usually appear within 5 to 10 working days depending on your bank. Refunds for orders paid in cash are made in cash at the shop.

Your legal rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015.

Crown Fish & Chips Ltd, trading as Crown Fish Bar. Registered in England and Wales, company number 17204023. Registered office: 133 Middleton Boulevard, Nottingham, England, NG8 1FW.