Privacy policy

Last updated October 2026

This Privacy policy explains how Crown Fish Bar looks after your personal information when you order from us or use this website.

Who is responsible for your information

Crown Fish & Chips Ltd (company number 17204023), trading as Crown Fish Bar, registered office 133 Middleton Boulevard, Nottingham, England, NG8 1FW, is the controller of your personal information. Our shop is at 133a Middleton Boulevard, Nottingham, NG8 1FW. Phone: 0115 837 6441.

What we collect

When you order we collect your name, phone number, email address, delivery address and postcode, the items you order and any notes you add. If you contact us we keep your message. If you pay by card, the payment provider collects your card details; we receive only confirmation that payment succeeded.

Our website stores your basket, order type and delivery postcode in your browser so the site works. Optional cookies are used only if you accept them.

How we use it

To prepare and deliver your order, take payment, tell you about its progress, answer your questions, and keep the records the law requires. We do not sell your personal information and we do not use it for advertising without your consent.

Who we share it with

Only with service providers who help us run the shop, such as our payment provider, website hosting and email or text delivery services, and with delivery partners where used. They may use it only to provide those services. We share information where the law requires it.

How long we keep it

Order records are kept for six years for accounting and tax purposes. Enquiries are kept for as long as needed to deal with them. After that the information is deleted or anonymised.

Your rights

You can ask for a copy of your personal information, to have it corrected or deleted, to restrict or object to its use, or to receive it in a portable format. Contact us on 0115 837 6441 or at the shop and we will reply within one month. You can also complain to the Information Commissioner's Office at ico.org.uk.

Security and changes

This website uses an encrypted (HTTPS) connection and we take reasonable measures to protect your information. We may update this policy; the date at the top of the page shows when it last changed.

Crown Fish & Chips Ltd, trading as Crown Fish Bar. Registered in England and Wales, company number 17204023. Registered office: 133 Middleton Boulevard, Nottingham, England, NG8 1FW.